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Measure the complete route
Record unloading location, door openings, corridor turns and elevator dimensions with the site team. Include changes in level and any access restrictions. A single doorway measurement is not enough to establish whether a large sofa or wardrobe can reach its destination without a different handling plan.
Ask for packaged dimensions
Compare the shipment dimensions and weight, not only the assembled product measurements. Ask whether approved disassembly is possible and who performs it. Do not assume legs, arms or casegoods can be removed safely, or that a delivery crew is contracted to do that work.
Define the service level
Clarify whether delivery stops at the loading area, building entrance or final room. Ask separately about appointment scheduling, unpacking, assembly, placement and packaging removal. Terms such as white glove should be expanded into specific tasks and exclusions so both parties understand what will happen.
Coordinate the building's operations
Agree delivery hours, elevator access and temporary holding space with the responsible team. Identify who receives the goods and checks them. Any resident moves, route controls or care arrangements need the community's own approval; they should not be improvised by the delivery crew on arrival.
Document exceptions before ordering
Send photos and a measured route summary when access is tight, then ask for a confirmed plan or site review. Record extra handling, storage or redelivery costs. Do not treat an estimated ship date as proof that the receiving site and delivery service are ready.
Sources and scope
These primary and research sources anchor the subject area; they do not turn every design recommendation in this article into a proven outcome. Verify current law, adopted code, licensing rules, care plans, and clinical requirements for the specific property.